Sarovar App- Privacy Policy

Date: 15.10.26

Welcome to Sarovar App’s Privacy Policy, a platform owned and operated by Behtar Technology Private Limited (“Company”, “we”, “us”, or “our”) with corporate office at 1501, 19th Main Rd., Sector 1, HSR Layout, Bangalore, Karnataka - 560102. This document explains how Behtar Technology Pvt Ltd ("Sarovar App", “App”, "we", "us", or "our") collects, uses, stores, and shares your personal information while you use the Sarovar App, and how you can manage your data and privacy choices while using the app.

We believe in being transparent about how your data is handled. This policy outlines the types of information we collect, the purposes for which we use it, and the tools we offer to help you control what you share and with whom.

This Privacy Policy applies to all features, products, and services offered through Sarovar App. Please read this Privacy Policy along with our Terms of Use. In case of any conflict between the two, this Privacy Policy will override the Terms.

If you have any questions, feel free to reach out at himanshu.singh@gyantv.in.

The Information We Collect and How We Use It

We collect personal information to set up and operate your account, provide our services, comply with legal requirements and improve Sarovar App. The table below sets out the categories of data we collect and how we use each.

Category	Data We Collect	Purpose of Collection and Use
Account setup and log-in data	Mobile number, OTP verification status, IP address	To create and manage your account; to send notifications (including policy updates); to communicate with you and provide support; to personalise language and experience; to detect fraud and enforce our Terms; for internal operations such as troubleshooting and analytics; to develop and improve our services
Profile information	Name, profile photo, language preference	To populate your profile; to personalise your experience and show Content in your language
User content	Photo and name you add to Status cards	To generate your personalised Status cards and let you share them
Usage data	Wallpapers, ringtones and alarms you apply or download; alarm settings; watch history (Continue Watching); likes and saves; shares to WhatsApp, Instagram and other apps	To provide App features; to remember your preferences and progress; to recommend relevant Content; to understand which Content is popular
Device data	Device model, operating system and version, app version, device language, available storage	To optimise App performance; to improve security and troubleshoot issues; to customise the experience for your device
Identifiers and signals	Device ID, advertising ID	To measure and attribute advertising; to enhance security and App functionality
Device permissions and media access	Permissions you are asked to approve: modify system settings (to set your ringtone); alarms and reminders (to ring alarms at the time you set); notifications; full-screen notifications (Android 14 and above); access to storage and media (downloads and photo upload); auto-read OTP (only with your permission). Permissions granted when you install the App: set wallpaper; run at phone start-up (to restore your alarms); and keep running while an alarm rings.	To enable App features that need these permissions, such as applying a wallpaper, setting a ringtone or alarm, showing an alarm on your lock screen, restoring your alarms after your phone restarts, uploading your photo and filling in your OTP
Network and connection info	Mobile carrier, ISP, IP address, time zone, connection speed	To ensure service availability and optimise performance; to detect suspicious activity and protect the security and integrity of the platform
Log data and technical info	SDKs, logs, crash reports, app analytics, referral and deep-link data	For diagnostics, usage tracking and performance optimisation
Information from other sources	Data from service providers, technical subcontractors, analytics and attribution partners, including information about the advertising campaign or link you used to install the App	To perform analytics; to detect abuse or fraud; to attribute installs to campaigns
Marketing metadata	Source of traffic, marketing medium, campaign details, type of ad or content	To understand how users discover our App; to improve the effectiveness of our marketing and engagement
Account security	Mobile number, access to SMS for OTP auto-read	To verify your identity; to protect account access and prevent misuse
Customer support	Any data you share with our support team	To investigate and resolve your issue; to improve support quality
Subscription and payment metadata	Trial and plan status, trial start and end dates, renewal date, billing status, and payment identifiers or confirmations from the payment provider. We do not store card, bank account or UPI details.	To manage your trial and subscription; to maintain transaction records; to comply with legal and tax requirements
Information from other users and third parties	Reports or data from affiliates, third-party providers and authorities	To investigate complaints or suspected policy violations; to prevent abuse or fraud; to comply with legal obligations

In addition, we may use your personal data to perform analytics and usage analysis (including through aggregated or pseudonymised data) to understand how users interact with the platform and to improve the performance, design and safety of Sarovar.

Device Permissions

Sarovar App asks for device permissions only to provide the features you choose to use. Here is what each feature needs and how it is used.

Wallpapers: When you choose to apply a wallpaper, the App sets your home and/or lock screen wallpaper. This uses a permission that is granted when you install the App, and no additional permission is requested.

Ringtones: To set a devotional song as your phone ringtone, the App asks for the "Modify system settings" permission. It is used only to change your default ringtone when you choose to do so. The audio file is saved in your device's Ringtones folder.

Alarms: To play a devotional alarm at the time you choose, the App may ask you to allow "Alarms & reminders", notifications, and (on Android 14 and above) full-screen notifications so that the alarm can show on your lock screen. Using permissions that are granted when you install the App, it also restores your alarms after your phone restarts and keeps running while an alarm rings.

Permissions that ask for your approval are requested only when you use the related feature, and you can turn them off at any time in your phone's Settings. If you turn one off, the related feature may stop working. You can delete any alarm in the App at any time.

We do not sell your personal information, and we do not make it visible to other users. However, we may share it in the following circumstances:

With your consent: We share your information with third-party services or platforms when you explicitly allow it. For example, when you share a Status card to WhatsApp or Instagram, the card (including your photo and name) goes to that app and is governed by its own policies.

With our service providers: We engage trusted third-party service providers to help operate and maintain Sarovar. These may include:

Cloud storage and hosting services
SMS and OTP providers
Payment and app store providers
Analytics, crash-reporting and diagnostics partners
Advertising attribution partners
Customer support tools
Security and fraud detection services
User engagement and notification platforms

These providers process your information only on our behalf and under confidentiality and data protection obligations.

For legal and safety reasons: We may disclose your information if necessary to:

Comply with applicable laws, legal proceedings or valid government requests
Respond to law enforcement inquiries
Enforce our Terms of Use or investigate policy violations
Detect or prevent fraud, abuse or technical issues
Protect the rights, safety and property of Sarovar, our users or the public

With our group entities: We may share your information with our parent company, subsidiaries and affiliated entities to support the provision, improvement and security of Sarovar.

In case of a business transfer: If Sarovar is involved in a merger, acquisition, restructuring or sale of assets, your data may be transferred to the relevant third party as part of that transaction. If such a transfer affects your rights, we will notify you as required by law.

Aggregated or de-identified information: We may share aggregated or de-identified data, which cannot be used to personally identify you, with partners or third parties for analytics, research or service improvement.

How We Protect Your Personal Information

We use a combination of technical, physical and administrative measures to help keep your personal information safe from loss, misuse, unauthorised access, disclosure, alteration or destruction. These safeguards are designed based on the type of information we collect and the risks involved.

However, your account security also depends on you. Please keep your device and OTPs confidential and do not share them with anyone.

While we take reasonable steps to protect your information, no system is completely secure. Information shared over the internet always carries some risk, and we cannot guarantee that our safeguards will stop every unauthorised attempt to access or misuse your personal data.

If we identify a suspected breach of your personal information, we have procedures in place to respond. Where required by law, we will notify you and the relevant authorities as soon as possible.

Changes to this Policy

We may update this Privacy Policy from time to time. For material changes that affect your rights or how we use your data, we will reach out to you directly, such as through an in-app notification or SMS. We encourage you to review this Policy periodically to stay informed about how your information is protected.

Data Retention

We retain your personal information only for as long as it is needed to provide our services and for other lawful purposes, such as tax and accounting records, fraud prevention and dispute resolution.

You can delete your account from within the App. When you do, we will remove your personal data from our active systems. However, copies of certain information may continue to exist in backup storage or archived versions of the platform for a limited period [e.g. 90 days], and we may keep limited data where the law requires it. Please cancel any active subscription separately through your app store or payment provider if it is not cancelled automatically.

Your Rights

Under Indian data protection laws, you have certain rights in relation to your personal data. These include:

Review and correction: You have the right to review the personal data you have provided and request correction of any incomplete or inaccurate information we hold. You can edit your name, photo and language in your Profile. We may need to verify the accuracy of updated data before making a change.

Deletion: You may delete your account and personal data from within the App, subject to the retention described above.

Withdraw consent: Where we rely on your consent to process your personal data, you may withdraw it at any time, including by changing device permissions or deleting your account. This will not affect the lawfulness of processing carried out before your withdrawal.

Nominate: You may nominate another person to exercise your rights in the event of your death or incapacity.

If you withdraw your consent, object to processing or choose not to provide certain personal information, we may be unable to provide some or all of our services to you.

How to exercise your rights: To exercise any of these rights, contact us at himanshu.singh@gyantv.in. For your safety, we may ask you to verify your identity before we process your request.

Marketing communications: You can opt out of marketing communications at any time by emailing us or changing notification settings on your device. Even if you opt out of marketing, we may still contact you with important service-related or administrative messages, as permitted by law.

Grievance Redressal Mechanism

If you have any complaints, concerns, or grievances regarding your rights under these Terms, or the Services provided to you, you can contact us through the following channels. We will require the phone number linked to your account in order to process and resolve any grievance.

Email Support: For service-related issues such as app performance, please contact our support team at himanshu.singh@gyantv.in

Grievance Officer: For complaints relating to your rights under these Terms, or the Services provided to you, please contact our grievance officer at the details provided below:

Name:: Shruti Gupta
Email:: himanshu.singh@gyantv.in
Address:: 1501, 19th Main Rd., Sector 1, HSR Layout, Bangalore, Karnataka - 560102